These Terms & Conditions (“Terms”) govern your access to and use of the Maison Restoré website, and the purchase of products and services from us (“we”, “us”, “our”). By using the site or placing an order, you agree to these Terms.

1) Definitions

• Site: our website, pages and services available at [maisonrestore.com].

• Goods: physical items we sell (including restored, vintage or pre-owned items).

• Services: non-physical services, including Authentication and Restoration.

• Consumer: an individual acting wholly or mainly outside their trade or profession.

• Business Customer: a customer acting for business purposes.

2) Eligibility & Account

You must be 18+ to purchase. You are responsible for safeguarding any account credentials and for all activities under your account.

3) Ordering, Pricing & Payment

3.1 Placing orders. An order is an offer to buy. We may accept or reject any order (e.g., stock errors, pricing errors, failed checks).
3.2 Pricing. Prices shown are in [GBP] and include VAT where applicable. Delivery, duties or taxes are shown at checkout where possible.
3.3 Payment. We accept the payment methods shown at checkout. Payment is taken when you place the order. We use third-party processors; we do not store full card details.
3.4 Fraud & verification. We may run checks and cancel or delay orders pending verification.
3.5 Errors. If a price or description error is discovered after your order, we will contact you. You may reconfirm at the correct details or cancel for a full refund.

4) Goods: Condition, Authenticity & Title

4.1 Condition. Many Goods are pre-owned or restored; condition grades and photos form part of the description. Reasonable signs of age/repair may be present.
4.2 Restoration. Restored items may include recolouring, re-edging, hardware repair, panel/lining replacements or comparable techniques, disclosed in the product page where material.
4.3 Authenticity. We apply our authentication processes in good faith. Unless expressly stated otherwise on the product page, Goods offered for sale have been assessed by us and are sold as authentic to the best of our professional judgment.
4.4 Title & risk. Title passes on full payment. Risk passes on delivery to your address or collection by you/your agent.

5) Delivery

5.1 Shipping areas & costs are shown at checkout and in our Shipping page. Delivery times are estimates only.
5.2 Customs/Import. For deliveries outside the UK, you are responsible for any import duties, taxes and customs clearance.
5.3 Loss/Damage in transit. Tell us within 48 hours of delivery issues (non-delivery, damage, shortages) with photos as applicable.

6) Returns & Cancellations (Consumers)

6.1 Cooling-off right. For most online purchases of Goods, UK law gives Consumers a 14-day cancellation period from delivery. We extend/limit this only as stated on our Returns page. If our site states 30 days, that policy applies.
6.2 Return condition. Items must be returned in the same condition supplied, with tags/accessories, and secure packaging. Use a tracked, insured service. You are responsible for return shipping unless we are at fault.
6.3 Excluded items. Custom or personalised Goods, sealed items opened for hygiene reasons, and Services already performed (see §7–8) are not cancellable, except where faulty.
6.4 Refunds. On valid returns we refund the product price (and standard delivery where required by law) to your original payment method within 14 days of receiving the return or valid proof of return.
6.5 Exchanges. Where offered, exchanges are subject to availability.
6.6 Faulty items. Your statutory rights are not affected. Contact us promptly with evidence; we may repair, replace or refund.

7) Authentication Services

7.1 Service levels.

• Verdict: a definitive outcome Authentic or Not Authentic, with no further commentary.

• Verdict & Explanation: the outcome plus a written explanation outlining key observations.

7.2 Client materials. You must provide accurate information and clear photos/files. Poor quality or missing information may delay or result in an Inconclusive outcome.
7.3 Nature of service. Authentication is a professional opinion based on available evidence at the time. We are independent and are not affiliated with any brand. Different experts may reasonably disagree.
7.4 Deliverables & timing. We aim to deliver within stated timeframes but these are estimates.
7.5 Outcomes. In rare cases we may issue Inconclusive (insufficient/contradictory evidence). Where no verdict can be given despite reasonable efforts, we may offer (at our discretion) a partial refund or a free re-review if you supply better evidence.
7.6 Use of reports. Our reports/verdicts are for your personal use and may be shown to prospective buyers/platforms; however, we do not guarantee acceptance by any marketplace, insurer or brand.
7.7 No warranties. To the fullest extent permitted by law, we disclaim implied warranties as to accuracy or fitness for a particular purpose beyond the service expressly purchased.

8) Restoration Services

8.1 Assessment & scope. We will assess your item and agree a scope, estimate and any risks/limitations (e.g., colour variance, vintage materials, previous repairs).
8.2 Client warranties. You warrant you own the item or have authority to instruct repair.
8.3 Timeframes. Target dates are estimates. Sourcing parts/finishes can extend timelines.
8.4 Results. Restoration aims to improve appearance/function; exact colour matches or factory finishes cannot be guaranteed, especially on aged or altered materials.
8.5 Unclaimed items. If you do not pay or collect/approve return shipment within 90 days of notification, we may charge storage fees and ultimately dispose of the item to recover reasonable costs (after reasonable notice).

9) “Sell to Us” / Quotes (if offered)

9.1 Quotes. Any quote is subject to inspection and verification. Quotes may be revised or withdrawn after in-person inspection.
9.2 Ownership & provenance. You warrant that you are the sole owner, the item is not stolen or subject to third-party claims, and all import duties/VAT (if any) were properly paid. We may request ID or proof of purchase.
9.3 Counterfeits. If we reasonably believe an item is counterfeit or unlawfully obtained, we may refuse to purchase, and either return it to you at your cost or co-operate with law enforcement as required.
9.4 Finality. Sales to us are final once payment is made and title passes.

10) Intellectual Property

Maison Restoré is an independent reseller and restorer of luxury goods. All trademarks and brand names (e.g. Gucci, Hermès, Louis Vuitton) are the property of their respective owners and are used only to describe the items offered. We are not affiliated with, endorsed by, or an official partner of any brand.

11) Acceptable Use

You must not misuse the Site (e.g., introduce malware, attempt unauthorised access, scrape without consent, or infringe IP rights). We may suspend access for violations.

12) Liability

12.1 No exclusion of mandatory rights. Nothing limits liability for death/personal injury caused by negligence, fraud/fraudulent misrepresentation, or rights that cannot be excluded under consumer law.
12.2 Goods. Our liability for loss or damage arising from Goods is limited to the price paid for the Goods, except where law requires more.
12.3 Services. For Services (Authentication/Restoration), our total liability is limited to the fees paid for the relevant Service.
12.4 Indirect loss. We are not liable for indirect or consequential losses, loss of profit, business, goodwill, or platform/account consequences (e.g., marketplace refusals), to the fullest extent permitted by law.
12.5 Force majeure. We are not responsible for delays/failures caused by events beyond our reasonable control.

13) Privacy & Cookies

Your personal data is handled in accordance with our Privacy Policy and Cookie Notice (available on the Site).

14) Third-Party Links & Tools

We may link to third-party sites/tools. Use is at your discretion and subject to the third party’s terms; we are not responsible for their content or policies.

15) Changes to the Site or Terms

We may update the Site and these Terms from time to time. The version posted at the time of your order governs that order. Continued use of the Site after changes indicates acceptance.

16) Governing Law & Jurisdiction

These Terms are governed by the laws of England & Wales. Courts of England & Wales have exclusive jurisdiction, except Consumers may bring claims in their local UK court where required by law.

17) Complaints & Alternative Dispute Resolution

If you have a concern, contact support@maisonrestore.com. We will try to resolve it promptly. If unresolved, you may seek ADR via an approved UK ADR provider or through your local consumer body (for Consumers).

18) Contact

Maison Restoré — support@maisonrestore.com

Annex A – Authentication Inputs (Photo Checklist).
Front/back, interior/lining, hardware (zips, studs, clasps), logos/heat stamps/serial/date codes, stitching, corners/edges, receipts or provenance if available. Low-quality or cropped images may lead to Inconclusive results (§7.5).

Annex B – Restoration Limitations.
Colour matching tolerances, dye migration risk, pre-existing structural defects, hidden damage, non-original parts, water/oil/ink stains, patent/metallic finishes; we will discuss material risks before proceeding and note them on your estimate.